Tech Support

To function correctly, some systems require the date and time to be set correctly. Please follow the steps below to program the date and time on your DSC keypad:
Step 1 – Enter *6+[Master Code] (Meaning enter *, then enter 6, then enter your master code)
Step 2 – Enter 1
Step 3 – Enter Time [HH MM] (24 hour format)
Step 4 – Enter Date [MM DD YY]
Step 5 – Enter #

You can add up to 32 access codes for people who need temporary access to your house. The codes are numbered 01-32 in your keypad. When scrolling through the list on your keypad, each code either has a dash (-) or a P next to it. Those with a P are already programmed while those with a dash are empty.

To add a user access code:

Step 1 – Enter *5+[Master Code] (Meaning enter *, then enter 5, then enter your master code)
Step 2 – Scroll to the desired code number, 01-32 and select with *
Step 3 – Enter the new 4-digit code for this new user or # to go back
Step 4 – Enter #

To change a user access code:

Step 1 – Enter *5+[Master Code]
Step 2 – Scroll to the desired code number, 01-32 and select with *
Step 3 – Enter the new 4-digit code for this existing user or # to go back
Step 4 – Enter #

To erase a user access code:

Step 1 – Enter *5+[Master Code]
Step 2 – Scroll to the desired code number, 01-32 and select with *
Step 3 – Enter * or # to go back
Step 4 – Enter #

There are two modes in which you can arm your system, Away Mode and Stay Mode. The functioning of your system in these modes is based on the way in which your system was set up. Please contact us if you have any questions regarding the differences for your system.

To arm your system in either Away Mode or Stay Mode, type in your code. The keypad will start counting down. If you leave through a designated entry/exit zone your alarm will go into Away Mode. If you do not leave, you alarm will go into Stay Mode.

There are two additional ways to arm your system. For Away Mode, press and hold the ‘Away’ function key for 2 seconds. For Stay Mode, press and hold the ‘Stay’ function key for 2 seconds.

You can bypass a zone so that alarms cannot be triggered in that zone.  For example, say you want to leave a window open at night…

To un-bypass or bypass a zone, follow these steps:

Step 1 – Enter *1 (Meaning enter * then enter 1)
Step 2 – Scroll to or enter the two-digit zone number to be bypassed or un-bypassed. If there is a B in the lower right hand corner for that zone, it is currently bypassed.
Step 3 – Enter * to bypass or un-bypass that zone
Step 3 – Enter # to exit

The backup battery provides power to the alarm system in the event of a power loss. If the backup battery needs replacement, please contact us to purchase a new one or to schedule an appointment.
Note: After replacing the battery, it may take up to 24 hours for the battery trouble indication to clear on the keypad.